Delivery and Returns
Delivery
All delivery items must include a full and correct address, postal code and name of the recipient. All deliveries are standard deliveries unless otherwise agreed. In the unlikely event we are unable to deliver your order we will arrange another day for the delivery with you or refund the Shipping & Delivery Information
As a family-run business, we take great pride in carefully wrapping and posting every item you order. Our goal is to ensure your product arrives securely and in perfect condition. Most of our products are in stock and ready to ship immediately.
Delivery Options
Mainland UK and Ireland
Standard Delivery: £4.99
Scottish Highlands, Isle of Man, Guernsey, Jersey
Delivery Charge: £9.99
Northern Ireland
Delivery Charge: £9.99
International Shipping
USA-£18.99
Additional Information
We strive to process and ship orders as quickly as possible. However, during busy periods, there may be slight delays in dispatching your order. Rest assured, we will do our best to ensure timely delivery.
We cannot take responsibility if this address is incorrect.
We ask for a phone number at checkout, which is handed on to the courier in case they have difficulties finding your address and need to call you.
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekend and not on a Saturday.
Please note that not all hospitals can take delivery of flowers. If you wish to send flowers to a hospital please telephone in advance to check they can do this. Deliveries cannot be made to PO Box addresses.
RETURNS
If you are not satisfied with your purchase, you may request a return by email within 14 days of receipt. We are sorry, but we are unable to provide you with a refund if 14 days have passed since your delivery.
Your item needs to be unused and in the same condition that you received it in order to be eligible for a return. It needs to be in its original box as well.
We need a receipt or other proof of purchase in order to process your return. Only the original buyer will receive a refund using the original payment method.
When returning an item, you are in charge of covering the cost of shipping yourself. The cost of shipping is not refundable.
Please think about utilizing a trackable shipping service or getting shipment insurance if you are mailing a valuable item. Returns that are lost in transit or suffer damage won't be covered by us
To start a return, you can contact us at anautumnberry@gmail.com. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive your return in acceptable condition, we will advise you of the refund acceptance or rejection, as applicable.
Once authorized, your refund will be processed and credited to your credit card or original mode of payment within 14 days.
Remember that it may take some time for your bank or credit card company to complete and post the refund.
Damages and Issues
Please inspect your product upon delivery and notify us immediately at anautumnberry@gmail.com if it is defective, damaged, or you received the incorrect item. We will try to assist and resolve the issue as quickly as possible. Damaged products should be notified within 24 hours of delivery. Delays in reporting damaged products may result in no refund or replacement being granted.
It is important to remember that in order for us to analyze the damage, we must have a clear photograph of the item received.
Exceptions and non-returnable products
Certain things cannot be returned, including perishable goods (such as fresh flowers, dried flowers, fresh wreaths, dried wreaths, or plants), bespoke products (such as special orders or personalized items), and handmade products.
Changes
If you wish to make any changes to your order please email us on anautumnberry@gmail.com . Please note that any changes to your order (delivery address, gift message) must be made as soon as possible prior to delivery to ensure that we have time to amend the order prior to dispatch. We cannot guarantee to accept changes made to your order after items left our premises. Any change to your order may affect the price to be paid by you and our acceptance of your requested change will then be subject to any additional price or charge being received by us.
Cancellation
You can send an email as soon as possible to cancel the order. You will be charged when we have initiated the procedure and prepared the order. If you cancel an order that hasn't been begun, you won't be charged, and if you have already paid, you can receive a refund using the same method. Where a requested cancellation is received by us on a Saturday, Sunday or Bank Holiday it will be treated as having been received on the following working day. To request order cancellation, please email on anautumnberry@gmail.com. We maintain the right to reject cancellations on busy days.